Technical Support Interview revolves around all the technical questions
related to computer systems and their networks and are asked in the
technical support interview. This job is in the category of
Information & technology jobs.
The job may involve handling the queries on site or it may be done over the
phone where technical support is provided by the professionals to the people
sitting somewhere else. Technical support officers are also called desk
support officers and computer technicians.
Technical support interview
questions or desktop support interview questions will depend upon the
platform on which you are going to work on like it can be Unix, windows,
Linux etc. Therefore questions related to programming, Novell (Server),
Novell (Client), Networking, Cabling, Telecom, WAN, LAN and Unix are part of
the interview. So while preparing for the interview you will have to work on
your area of specialization.
Basic Technical Support Interview Questions
First of all few basic
interview questions are asked that can be
- Tell me about yourself.
- What are your qualifications?
- What was your last job? Describe your duties and work.
- Why you want to change your present job?
- What do you know about this company or Why do you want to work here?
- What are your strong and weak points?
- What is your salary expectation?
Once you are through with these basic question which are asked in
every interview then you must get ready for the technical support interview
questions that are asked by the manager or your senior. The question vary
according to the position but for the entry level these questions are
related to problem solving knowledge and for the managerial candidates the
technical support questions revolve around managing team and network.
Technical Support Interview Questions
- Explain your technical support experience.
- Was your previous job was call based or on site?
- Tell me your worst customer experience and what had you done in that
case?
- Explain the computer problem that you have solved and proud of
solving it.
- How many calls did you take in a day?
- Explain the installing and configuring of computer system.
- What is an Ethernet switch ?
- What is a jabber?
- Explain the difference between IPX and IP.
- Explain tip and ring.
- Tell me something about ARD circuit.
- What is ODS?
- What is a 110 block?
- Difference between a parallel and serial cable
- Write a script to list all the differences between two directories.
- What is a PDC?
Technical Support Job Description
Technical support job is related
to the activities of installing and configuring computers.
In this job
maintenance and monitoring of the computers and networks is also done along
with solving the troubleshooting and networking problems. Technical support
officer also requires to identify and replace the parts of the computers
that are hampering the working. Setting up new users, testing and evaluating
new technologies, running applications to support users and support system
is also done by the professionals in technical support job.
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