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Call center jobs in India are mounting in number as call centers present the easiest way to enter into the professional world without much education. All you need is the command over English and good communication skills. This is the basic requirement for executive level call center jobs for any inbound or outbound process. But there are many other call center jobs like in IT, HR, Accounting that needs specific education and experience. A multi-billion-dollar industry, call centers in India handles the business world's telemarketing, survey, customer service, technical support, and collections needs. Call centers are also called BPO (Business Process Outsourcing) and good job generating source.
Basically a call center job in India and anywhere around the world is the job of customer care executive, technical support executive or back end executive who through telephone and Internet interact with the persons sitting somewhere else on the globe. Call center jobs can be for inbound or outbound processes. In inbound processes employees receive the calls from the customer and for outbound processes calls to the customer are made by an employee. BPO call center jobs are always target specific and employee must meet the target in order to get the incentives and remain in the job.
Types of Call Center Job Shifts
The environment in call center job is very competitive and for some it may be tense to work in BPO. Generally the International call center jobs are more demanding because of the foreign clients and customers. The work shifts in an international call center is specified by the location of the client. Depending upon that the working shifts can be
- USA shift
- UK shift
- Australia Shift
USA shift also known as graveyard shift is a complete night shift that generally starts from 7:00 PM and ends at 4:00 AM where as to work in UK shift is more comfortable that starts at 12:00 PM and ends at 10:00 PM. Australia shift starts early in the morning and ends close to noon which is also comfortable. Some of the processes also demands for rotational shifts.
A surge in the number of call centers around the globe is creating a high demand for those with the right skills. With salaries climbing and opportunities expanding, more people are dialing in to the rapidly growing call center industry for a successful career. Holding immense Growth potentials, the industry has opened various career possibilities for graduates as well as HR, technology, quality, migration and marketing professionals.
Call Center Jobs in India
India is becoming a hub for call center and BPO jobs as more and more USA and UK based companies and organizations are outsourcing their work to India because of the easy availability of educated manpower and low overall cost of the entire project. Moreover the profound growth of Information Technology and IT friendly government's policies in India are also favoring the growth of call center jobs in India.�These companies are mostly credit card collection centers, airline companies, insurance companies who are outsourcing their work to India.
Many freshers and even under grads are attracted towards the call center jobs because of good pay package, incentives and the working environment. MNCs provide free meals, facilities of gym, transport and other such things to attract the workforce. If you have the capability then there are immense career growth. Career can be started as an executive, then to team lead, Asst Manager, Manager, Senior Manager and so on.
Many English speaking graduates in India who were unable to find jobs are now getting it because of the call centers. As employees at BPO are always interacting with the foreign customers so the atmosphere here is quiet different from the other industries. Moreover they have to change their accent as per the country for which they are working. Because of this reason employees working at call centers feel as if they are working in foreign countries.
Top Call Centers in India
- HCL BPO
- Global Vantedge
- Wipro BPO
- WNS Global Services
- ICICI One Source
- IBM Daksh
- Infosys BPO
- Aegis BPO Services Limited
- EXL Services Holding
- Dell Computers
To search call center jobs in Delhi or elsewhere in India the best way is to search the job related websites like Naurki, Monster, Times jobs, Indeed Job, Click India and post your resume there. Also you can consult the employment agencies and consultants doing search call center jobs in Delhi. You can give them the copy of your resume. These placement cells have contact with the HR team of the domestic or International call centers who take the interview. Also you can search the newspaper classified for any recent or walk in job interview.
Career Opportunities in BPO Call Center Jobs
Call centers may be a division within a large corporation, or they may be part of independent companies that contract calling services to others who need them. Category Description of Diversified Career Options:
Customer Care Executives/ CCE
These people are answering the telephone, sending and receiving emails or providing customer assistance and other Customer Relationship Management functions. The beginning level call center job here is of customer care executive. After this you can be a senior customer care executive, team lead and so on.
These people are using the telephone to make "outgoing" telephone calls for sales, research or information verification.
call center job of help desk positions consist of people working on the phones supporting customer (and company) requests for help with their computers, networks, etc.
Call Center Operations
Call center operations are managed by the Supervisors, Managers/Directors. These people handle the working of executive and bring business to the call center by making more and more number of clients. This also include the Senior Management Positions working directly in the call center.
The positions posted in this section range from people handling web site requests all the way up to General Managers developing the strategy for integrating a call center with e-commerce activity.
Operations Support Positions like Training, HR, Quality and Payroll
Duties include MIS, software programming, supporting ACD and CTI systems, networking and telecommunications engineering.
These positions work together with the Call Center to set goals, communicate program requirements/changes, etc and include Sales and Business Development people.
The Job Demands
Career-oriented team players with good people skills are always in demand. Sales skills are a plus that may take an employee to another level.
The Must Have's
- Outstanding Communication Skills.
- Speech Clarity - The ability to speak clearly so others can understand you.
- Oral Comprehension - The ability to listen to & understand information.
- Oral Expression - The ability to communicate information & ideas in speaking.
- Written Comprehension - The ability to read and understand information & ideas in writing.
- Mathematical Reasoning
Call centers jobs, particularly those doing outbound work, have no educational or certification requirements, though some recruiters prefer some kind of customer service background. Centers providing technical support or other specialized information require a high school diploma or even a college degree.
Demand for Indian Employees in the International Call Center Industry is expected to increase by a large number. Initial Pay Scale in this domain is generally high and competition for labor among dozens of area call centers is expected to boost compensation, further.